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Ennov for the Public Sector
Improving personal services to citizens
Public sector organizations and administrations are seeking to optimize information access to citizens. In that area, efficiency means more than mere regulatory compliance. They are looking to boost operation productivity and reduce working costs while providing Citizens with improved information and service.
Locating and providing adequate information
The first requirement is to provide all governmental agents with easy-to-access, validated, relevant information, forms, guidelines, policies, and procedures to process the Citizens' requests. Ennov5 Doc delivers ad hoc contents thanks to powerful search engines that dig into all the knowledge databases available. Every agent request is granted with an exhaustive as well as targeted information listing pertaining to the documents they need to provide quick response and excellent customer service.
By utilizing Ennov?s reporting capabilities, you will be able to point out Frequently Asked Questions and to match contents with information needs. As a consequence, you will streamline delivery processes, develop new services and reduce risk of not meeting the customer needs. Integration to governmental websites and e-portals make knowledge bases directly available to citizens.
Optimizing public service and monitoring activity
Another key issue for public service is to improve the overall efficiency and productivity through strict observance of local standards, best practices and critical regulations. The idea is to sequence human workflow and system-based activities into a smooth process. Once this is achieved Ennov5 Process automates and monitors these tasks with the following benefits:
- Strict observance of rules
- Secure record management
- Reduced lag time through improved processing time and alarm notification when time lines are exceeded
- Real time dashboards and reports to synthesize the overall activity.
Ennov5 provides additional benefits for:
- Managing process and storing incoming and out-going mail, email, calls or faxes,
- Optimizing purchasing and logistics processes
- Processing regulatory submissions
- Approving, supervising and inspecting license and permit originations
- Launching and analyzing surveys, etc.
Openness and transparency at your fingertips!
When Ennov centralizes information, it is immediately accessible when needed. Imagine attending a public meeting and having all forms, documents, regulations, prior meeting minutes, and any other documents right at your fingertips. Save time and efforts with Ennov.
Optimization
Optimization is made easy by providing view into overall daily activities with dashboards, accessible to authorized people. The final objective is achieved, a better service to citizens, complete openness where management is concerned, reduced costs of operation and an eventual improved image by the public.
Example
Paris City Hall chose Ennov5 to build the knowledge base used for the "3975", the call center that delivers information to citizens about any types of activity or event in Paris.