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What Can Ennov5 Do For Servicing Companies?
More than any other activity, service is defined by customer satisfaction.
Customer satisfaction is measured by accomplishments, based on objectives mutually agreed upon with the customer. The ability to track how service was performed, from original intent to completion with reliable timely information, will give your company a definitive advantage over the competition.
How can Document Management Help?
Clear and validated documentation is the keystone of any successful project. At the beginning of the project, documentation states objectives, pricing and definition of the services to be performed. At the end of the project, documentation records performance indicators and formalizes customer?s final acceptance.
How can Business Process Management Help?
The level of service provided will determine how long your customers will do business with you. With Business Process Management, you can have documented objectives, reliable performance measurements and real time progress indicators with alerts. With on-line tracking of actions performed and deadlines accomplished, you and your customers can agree upon quality and level of service provided.
The Ennov Solution
Ennov also manages the process in which documents are used in service delivery. Ennov enables you to automate business workflows by defining tasks, assigning responsibility of people involved and tracking deadlines. Payback is immediate when employees at customer sites have access to on-line reports, on-line requests and access to knowledge databases and document templates. Ennov makes it easy for them to communicate to their office and to work according to contract guidelines.
Internally, Ennov5 helps servicing companies streamline their key processes, making sure projects are completed on-time and on-budget. They have the ability to audit and improve the way they work. Automatic alerts signal that an executing process is in trouble, data is controlled kept at reach and potential bottlenecks are eliminated. All kinds of processes can be automated: claims management, invoicing, payment processes, employee staffing, customer service requests, etc.
Automatic dashboards are provided to feed performance information back into analysis and continually monitor and improve processes. Heads of department can proactively track their key performance indicators and create ad hoc reports.
Improving Service Quality And Managing Corporate Knowledge
Easy to configure and use, Ennov5 will roll out globally: everybody can use it, which means a real improvement of the overall productivity. Being very flexible, it can be deployed so employees capitalize on corporate know-how, bringing about a key competitive advantage.
ANPE, the French Agency for Reducing Unemployment is an example of implementation.