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Non Conformance
Quality management and process control implies rigorous management of non-conformance and deviations. All manufacturing processes can afford detection and correction of a deviation when still in the design phase, but will be dramatically harmed if production needs to be stopped or products recalled, once products are distributed and sold. Rigorous management of deviations is a major issue for it helps companies meet their deadlines and cost objectives for product releases.
Basic Principles About Non Conformance Management
Managing non-conformances is a multi-step process:
- Reporting: should be made accessible and easy to as many employees as possible
- Qualification and treatment: should be done by the appropriate people according to the type of problem detected
- Correction: should be proposed as soon as possible
- Test and validation: make sure correction will not generate side-effects
- Implementation: should be achieved as soon as possible.
Objectives for such a treatment are three-fold: account for all non-conformances, avoid doing the same job twice, correct problems while minimizing financial impact.
Benefits of a Computerized System: Ennov5 Process
Based on a workflow engine a computerized system for managing non-conformances will help you throughout the process:
- Automatic recording of all non-conformances detected ? Centralized database secure information
- Electronic processing according to pre-defined workflows ? responsible parties are automatically assigned and notified, deadlines monitored up to closure
- Reducing risk by enforcing consistent and validated corporate policies ? no overlooking of mandatory steps such as effectiveness measurement or closure.
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Computerization brings about qualitative benefits as well. On line, user-friendly, customizable interface that replaces cumbersome paper forms turns into an increased number of non-conformances reported. Such an increase helps companies proactively check their processes and re-engineer those open to improvement. Last but not least, Ennov5 strengthens collaboration: every employee responsible for action is automatically notified and can check on line a complete listing of all tasks to be performed.
Obviously, Ennov5 will not substitute for human understanding and investigation to automatically solve problems but it is the perfect backbone to streamline non-conformances, ensuring a complete follow-up on detection, transmission, consolidation and control. It is a great tool to decrease time cycle and lower production costs.
The Ennov5 plus
Ennov5 offers additional features to allow for efficient and proactive monitoring of non-conformances. Managers have access to complete viewing of undergoing processes by status. Customizable alerts can be sent whenever a deadline expires. During an audit, follow-up on actions can be proved thanks to on-line tracking. Thanks to its exhaustive and flexible features Ennov5 is a great success with major companies for processing their non-conformances, customer complaints, deviations or even issues on projects.
Lesieur is an example of deployment of non conformance management.